Last updated: 2026-10-27
Need help with Loka? Email us and a person on the team will answer. This page also says how to delete your account and what happens when you report something the AI said.
Email support@volley-flow.com.
It helps to tell us:
From the app or the website you can also open Settings, then About, then Report a problem. Pick the talk, lesson or chat it happened in (or somewhere else in the app), pick what went wrong, say what happened, and on the website add a screenshot if you have one. The report reaches us with that session already attached, so we can find what happened. You see your reports on the same page, each marked Sent or Seen.
Send feedback, also under Settings, then About, opens an email to us with your account id, your current session and the app version already filled in.
The characters, Lo and the coach are AI, and what they say can be wrong, odd or inappropriate. If a line bothers you, please tell us.
A report keeps the line, who said it (a character, Lo or the coach), the reason you picked, when you reported it, the session it came from and your account. It is deleted with your account. The founders read every report within 3 business days and fix the cause where they can. We do not always reply to each report, but you can email us to ask what we did.
In the phone app or on the website: open Settings, then Account, then Delete account, and confirm. It cannot be undone.
If you cannot sign in, email us from your account's address and we will delete it for you. Our Privacy Policy says exactly what deleting an account removes.
To stop Loka recording your voice, open Settings, then Account, and turn off "Keep recordings of my voice". Recordings already kept stay until you delete your account, or until you ask us to delete them.
To get a copy of your data, or for any other privacy request, email us. Details are in the Privacy Policy. The rules for using Loka are in the Terms of Service.